I help organisations reduce complexity, strengthen governance and build mission-critical platforms people can trust.
Large organisations rarely fail because of technology alone. They fail when platform decisions are made without a governance model that can survive scale, regulation and change.
I help organisations align governance, architecture and platform strategy so programmes stay on track from strategy through to delivery.
It is governance, architecture and decision design that protects strategic outcomes and prevents rework.
Build systems that people trust to operate, not just to launch.
Strategy, architecture, governance and delivery aligned so platform change happens with less risk and more momentum.
Platform strategy, architecture and governance designed so capability grows without creating control gaps.
A coherent architecture that keeps growing programmes aligned to the same business intent, even as scope, teams and vendors change.
AI and automation built to the same governance standard as everything else on the platform, auditable, accountable, mapped to risk and compliance.
Leadership and decisions that keep transformation moving without compromising control or regulatory certainty.
A carefully chosen set of enterprise teams and platforms grounded in governance, delivery rigour and operational trust.
Representative engagements, the challenge organisations faced and what changed as a result.
Wrangu
London • Apr 2019 - PresentGlobal organisations needed governance and risk platforms that could support growth without compromising control.
Scalable, production-ready platforms that strengthened governance and supported confident decision-making.
Sony Interactive Entertainment
UK • Jul 2018 - Apr 2019A global entertainment company needed its customer service platform to support rapid growth while delivering a consistent customer experience.
A unified platform that reduced friction for both customers and support teams.
Siemens SA
Portugal • Aug 2016 - Jun 2018A global industrial organisation needed ITSM that could support growth instead of slowing it down.
One end-to-end foundation with onboarding automation and executive reporting built in.
Rafael delivered a successful transformation while identifying opportunities to improve our platform maturity. His recommendations led to a follow-on engagement, and we now have a platform that consistently delivers what the business expects.
Rafael brought a rare combination of hands-on technical skill and genuine business judgement. Our platform is more coherent today because of the foundation he insisted on.
Rafael remained the consummate professional throughout a highly complex programme. He consistently delivered under significant pressure, embraced constructive feedback, and adapted his approach to improve the team's performance. It's a tough project, and Rafael rose to the challenge.
Whether you're modernising enterprise platforms, strengthening governance, or navigating organisational change, I'd be happy to explore how I can help.