ServiceNow Technology & AI Governance
I help enterprise teams cut through complexity, strengthen ServiceNow governance and IRM, and build platforms people actually trust.
The kind of platforms where a bad governance call doesn't just slow things down. It costs millions and takes years to unwind.
My job is making sure that doesn't happen: aligning governance, architecture and platform strategy so a programme still makes sense two years after launch, not just on the day it ships.
Strategy, architecture, governance and delivery on ServiceNow.
Platform strategy, architecture and governance designed so capability grows without creating control gaps.
Aligned frameworksNIST · SOC 2 · SOX · ISO 27001 · COBIT
A coherent architecture that keeps growing programmes aligned to the same business intent, even as scope, teams and vendors change.
What you getSolution documentation · Process documentation · Architecture diagrams · Workshops
AI and automation built to the same governance standard as everything else on the platform: auditable, accountable, mapped to risk and compliance.
Aligned frameworksEU AI Act
Leadership and decisions that keep transformation moving without compromising control or regulatory certainty.
Aligned frameworksServiceNow IRM Maturity Program · NowCreate Methodology
Wrangu
Global organisations needed governance and risk platforms that could support growth without compromising control.
Scalable, production-ready platforms that strengthened governance and supported confident decision-making.
Sony Interactive Entertainment
A global entertainment company needed its customer service platform to support rapid growth while delivering a consistent customer experience.
A unified platform that reduced friction for both customers and support teams.
Siemens SA
A global industrial organisation needed ITSM that could support growth instead of slowing it down.
One end-to-end foundation with onboarding automation and executive reporting built in.
Rafael delivered a successful transformation while identifying opportunities to improve our platform maturity. His recommendations led to a follow-on engagement, and we now have a platform that consistently delivers what the business expects.
Product OwnerGlobal specialty chemicals company
Rafael brought a rare combination of hands-on technical skill and genuine business judgement. Our platform is more coherent today because of the foundation he insisted on.
Rafael remained the consummate professional throughout a highly complex programme. He consistently delivered under significant pressure, embraced constructive feedback, and adapted his approach to improve the team's performance. It's a tough project, and Rafael rose to the challenge.
Whether it's a governance challenge, a ServiceNow question, or just a chat about the community, I'm always happy to help.